Service Manager Supported Living

Role – Service Manager 
Location – Maisemore, Gloucester
Salary –  £26,000
Contract – Full time permanent
Service
We have 2 supported living services next to one another that support adults with Learning disabilities, Autism, Complex Needs and complex behaviours.
About Us

Precious Homes are an established, innovative and expanding social care provider. We offer registered care and supported living services to adults with autism and learning disabilities. We are different from other care providers, we believe we offer genuine career progression opportunities and provide a great working environment which results in our teams delivering fantastic outcomes for the people we support. Having earned a strong reputation among local authorities for successfully supporting some of the most complex needs within the social care environment. 
Requirements of the role

• As Service Manager you are responsible for the operational day to day management of the service ensuring that your service is compliant with relevant legislation including compliance to the Health and Social Care Act 2008, Care Quality Commission guidance and Precious Homes policies and procedures.
• It is an expectation that Service Managers are visible and leading from the front and this means being regularly on the floor and not being office based (away from Service Users and support teams in an office)
• All aspects of operating the service must be in line with Precious Homes company values.

Key Responsibilities
1. To maintain a high-quality service of CQC “good” or better rating and the same within the Precious Homes internal KLOE audit.
2. To ensure the service complies with the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010, Care Quality Commission Guidance ‘Fundamental Standards of Quality & Safety’ and Precious Homes policies and procedures.
3. To support with the monthly Registered Managers audit to monitor the service performance.
4. Where service improvements are identified in the monthly audit or any other external or internal audits; the actions are added to the service improvement plan (SIP).
5. Ensure the SIP is maintained as a live document and kept updated at least monthly as a minimum, with actions (depending on criticality) completed in a timely manner.
6. Ensure the online staff rota system is updated for your service with a minimum four-week rolling rota and shifts are locked down on a daily basis and within commissioned hours budget. All payroll, month-end and lockdown deadlines met.
7. To always ensure the service delivery is person centred and this is evidenced in the support plans, rotas, staff and service meetings, induction, training and culture of the service.
8. To ensure that Service Users are always safeguarded against all types of abuse and neglect
9. To ensure that all necessary records are complete, accurate and legible, and available to authorised persons when required.
10. To ensure clear understanding of MCA and DoLS, that these are reflected in care plans, teams are appropriately trained and Service Users adequately/appropriately protected.